Zoho Launches AI-Powered CRM Upgrade in Nigeria, Making Customer Experience a Company-Wide Priority

Zoho has announced a groundbreaking upgrade to its Customer Experience (CX) platform, now live globally—including Nigeria—bringing artificial intelligence and automation to the forefront of CRM use across all business functions. This latest innovation, powered by Zoho’s AI engine Zia, signals a shift from traditional sales-centric CRM systems to a more inclusive, collaborative approach under the new concept, “CRM for Everyone.”

The enhanced platform allows users from various departments—not just sales—to interact with customer data through natural language commands, enabling them to generate reports, automate workflows, and even redesign interfaces without technical expertise. These updates aim to streamline collaboration between marketing, onboarding, finance, legal, and customer support, ensuring a seamless and consistent customer journey.

Zia, now equipped with agentic AI capabilities, allows users to build modules, automate actions, and even turn design images into functional CRM interface elements using plain language prompts. These tools not only enhance productivity but also lower the technical barriers that have long restricted CRM use to specific teams.

Zoho’s commitment to affordability and data privacy remains central to this rollout. AI features are available at no additional cost, and licences for team users start at just NGN 4,300 per user per month, making advanced CRM tools accessible to SMEs and enterprise teams alike.

As Zoho deepens its presence in Nigeria, this launch reinforces its mission to empower businesses with intelligent, privacy-first, and budget-friendly solutions tailored to local and global needs.